1. Order Cancellation Orders can be cancelled within 12 hours of purchase, provided they haven’t been shipped. Once the order is dispatched, cancellation requests cannot be accepted. To cancel your order, please contact us via WhatsApp or email with your order ID. 2. Return & Exchange Policy We accept returns or exchanges only if: You received a damaged, defective, or wrong product. The request is made within 48 hours of delivery. Items must be unused, unwashed, and with all tags and packaging intact. Custom-stitched, altered, or sale items are non-returnable. 3. Refund Process Once we receive and inspect your returned item, we’ll notify you about the refund approval. Refunds will be processed within 5–7 business days to your original payment method. Shipping charges are non-refundable. 4. Exchange Process Exchanges are subject to product availability. If the desired item is unavailable, you may choose a store credit or a refund (where applicable). 5. Non-Refundable Items Please note that the following cannot be returned or refunded: Customized or stitched products Innerwear and accessories Items purchased during sale or clearance